Building the Telework Business Case: Productivity

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I always get asked about the impact of telework on employee productivity.  Over the years there have been a number of case studies and research in the public and private sector that show how positive results due to teleworking.  Here are just a few:

  • A March 2008 study between the Telework Exchange and the National Science Foundation (NSF) found that 87% of NSF managers felt that productivity increased or at least remained the same for their teleworkers.
  • Results from a study of Cisco employees released in 2009 revealed that the company saved an estimated $277 million in productivity by letting employees telework.  69% of surveyed employees cited higher productivity while teleworking.
  • 79% of teleworkers in a pilot program for the General Services Administration claimed that their productivity increased while teleworking.
  • A study by Brigham Young University found that telecommuters could work 19 more hours than office-bound workers before feeling that work was interfering with their personal life.
  • A 2008 study by CompTIA of 212 IT professionals, 67% said increased productivity was their primary benefit from telecommuting. Survey respondents said that productivity improvements primarily resulted from the ability to work during the time employees would otherwise be commuting to the office.
  • According to Innovisions Canada, surveys and pilots conducted by IBM Canada (where about 20% of its workforce teleworks) indicate that teleworkers can be as much as 50% more productive than when they work in a traditional office setting.
  • AT&T workers work 5 more hours at home on average than their office workers and JDEdwards teleworkers are 20-25% more productive than their office counterparts (According to a Chicago Sun Times article in October 1999).
  •   American Express teleworkers produced 43% more than their office based counterparts and Compaq teleworkers increased productivity by 15% – 45% (from the Colorado Telework Coalition).
  • British Telecom, which has 80,000 employees, found productivity rose 31% among its 9,000 teleworkers (according the Telework Coalition –
  • Maryland Department of Transportation employees who telework (approximately 100) reported a 27% increase in productivity (according the Telework Coalition –
  • Dow Chemical claims productivity increases of 32.5%: 10% through decreased absenteeism, 16% by working at home and 6.5% by avoiding the commute (according the Telework Coalition –
  • A Telework Exchange study (“Face-to-Face with Management Reality”) revealed that 66% of managers who manage teleworkers find that teleworkers are as productive as their in-office counterparts.

Had enough?  There’s plenty of data on the internet to help you build your business case when it comes to productivity.  Productivity is one of the biggest, and most researched, benefits of telework.

Good luck building your case!





2 Responses to Building the Telework Business Case: Productivity

  1. Here’s another productivity tip: If you need a bunch of great research all collected into one place, go to Jason’s blog.


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